The Enrollment manager will, in addition to the CUNY Title Overview, perform the following: Manages service delivery strategies across the Registration Lab, FAFSA Lab, and walk-in OneStop student service and phone operations; Coordinates communication initiatives and service interventions to increase FAFSA filing and financial aid completion through targeted outreach strategies and staff training; Develops and maintains service engagement data and outreach response tracking to connect students with appropriate enrollment resources and services; Manages NEST service operations in accordance with university policies and procedures; Supervises staff providing front-line enrollment services across multiple service points, including service labs, the main office, call center operations, outreach initiatives, and student intervention efforts; Serves as a point of contact for campus stakeholders and supports cross-functional programmatic initiatives; Contributes to the development of innovative service delivery models that incorporate measurable outcomes and continuous improvement practices; Maintains expertise in enrollment and advising technologies such as Slate CRM and EAB Navigate and remains current on emerging practices in enrollment services and student support technologies; Manage FAFSA and Registration Labs - One Stop Service Model; Coordinates front-line operations to support a seamless student service experience; Manage professional and clerical staff supporting Enrollment Services operations. Reporting to the Director of Enrollment Services, the Associate Director of Enrollment Services plays a critical role in implementing a comprehensive, data-informed enrollment service strategy designed to increase student engagement, strengthen self-advocacy, and support students in navigating enrollment processes.