This role will pioneer Service Design as a formal practice at Wellington, partnering with business leads, operations, product, and technology teams to analyze the current state and define the future‑state client and distributor journey, including required business processes, workflows, and tools. Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back-up childcare, tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time).