Basic Requirement for Contact Representative: Specialized Experience: One year of specialized experience which includes providing beneficiary or referral management support, utilizing automated healthcare systems to manage patient data, resolving customer inquiries, and presenting oral or written materials to educate patients. Through a robust healthcare delivery system, and a dedicated team of inspired professionals, the Agency ensures the worldwide delivery of medical, dental, and pharmacy programs to more than 9.5 million uniformed service members, retirees, and their families, by improving health and building readiness.