No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic- HR Only preferred Experience Experience in hospital, security/police, emergency medical or customer services 5-7 years preferred Knowledge, Skills and Abilities- Strong interpersonal, communication, and customer service skills.- Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.- Assign personnel to their daily scheduled duties; reviews all pass-on, logs, journals, forms, and reports since the last tour of duty to ensure continuity of services and provide appropriate follow-up; monitor line staff performance, ensuring adherence to Department /Hospital policies and procedures; ensures Department philosophy and expectations for customer service are met; ensures adequate coverage for the next shift and unique details.