Identify and implement new AI-driven approaches to technical support (e.g.,automated diagnostics, intelligent case triage, predictive risk identification) that go beyond current team practices Utilize Generative AI to create knowledge base articles, troubleshooting guides, and customer-facing documentation, improving knowledge accessibility and consistency Develop AI-driven workflows that automated repetitive support tasks, increasing team productivity and reducing manual effort. AI Bar Raiser Expectations: This role is expected to be an AI Bar Raiser, applying AI in a deliberate and impactful way to improve how technical issues are diagnosed, resolved, and prevented, while elevating the team's ability to use AI to drive meaningful gains in support efficiency, knowledge quality, technical troubleshooting, and customer outcomes.