Working collaboratively with executive leadership, clinical leaders, operational teams, faculty, researchers, staff, patients, and community members, the Vice President drives a culture of empathy, accountability, transparency, and service excellence that advances organizational goals and improves patient, family, caregiver, and workforce experiences. Minimum 8 years of progressive leadership experience in healthcare, patient experience, service excellence, organizational transformation, healthcare operations, quality improvement, or related fields and 2 years in a patient experience or operations leadership role (Director or above).