Own IT procurement for end-user computing, the IT asset lifecycle, and enterprise software license renewal tracking: Purchase end-user devices and peripherals — laptops, desktops, monitors, mobile devices, headsets, and consumables — against an approved budget line and an approved requisition; obtain quotes, raise purchase orders through approved vendors, and confirm receipt. Own the Freshservice platform and drive governance, process improvement, and reporting: Administer Freshservice: configure and maintain categories, workflows, SLAs, priority matrix, agent groups, knowledge base, Service Catalog items, and integrations with Entra ID, email, and Freshcaller.