Banquet Server on call Pyramid Hotel GroupBanquet Server on callBeachwood, OHAbout our property: As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital''s Ahuja Medical Center, Tri-C East''s campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well as the area's premier shopping and dining @ Pinecrest. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Recruiting Supervisor - Technician Recruiting Center Penske CorporationRecruiting Supervisor - Technician Recruiting CenterBeachwood, OHAs part of a team of supervisors, you will have shared responsibility to ensure our hiring team is executing internal hiring processes and recruiting activities efficiently, ensuring positive candidate experiences, and coordinating across field recruiters and field recruiting supervisors. Serve as a Penske staffing process and systems subject matter expert for contact center technologies including hardware, call routing applications (NICE), telephony systems, Salesforce.com and other CRM and marketing tools, and recruiting systems Oracle Recruiting Cloud.
NewSupervisor, Dr Call Pharmacy Technician Humana IncSupervisor, Dr Call Pharmacy TechnicianOHRemote$59,300–$80,900 / yearWork at home requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
QA Test Engineer Contact Center & IVR (Genesys) Artech LLCQA Test Engineer Contact Center & IVR (Genesys)Cleveland, OH$40–$45 / hourWe are seeking a dedicated and experienced QA Test Engineer to lead end-to-end testing of contact center and banking applications. Participate in test planning, test case development, defect triage meetings, sprint ceremonies, and release readiness assessments.
Service Center Representative Sedgwick Claims Management Services, Inc.Service Center RepresentativeSeven Hills, OHPRIMARY PURPOSE: The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Director, Contact Center Operations Medical Service CompanyDirector, Contact Center OperationsCleveland, OhioResponsibilities and Duties: Contact Center Leadership & Oversight Provide end-to-end leadership for all Medical Service Company revenue cycle contact center operations, ensuring consistent execution across teams. Technology, Virtual Agents & AI Enablement Drive adoption and optimization of virtual voice agents, AI, and automation to improve access, reduce handle time, and increase self-service.
PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerCleveland, OH$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Sleep Contact Center Specialist CSR Medical Service CompanySleep Contact Center Specialist CSRCleveland, OhioThe Sleep Contact Center Specialist is responsible for incoming phone inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and working to ensure excellent customer service. Handles inbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed.
NewSolutions Center Specialist - Full Time - Remote Experity IncSolutions Center Specialist - Full Time - RemoteOHRemote$17–$20 / hourThe primary function of this position is Workflow Operations, including monitoring the live study queue, managing radiologist workload and case assignments, identifying and responding to coverage gaps, communicating directly with radiologists, and proactively adjusting workflow based on study volume and operational needs. The Solutions Center Specialist - Workflow is responsible for supporting Clients and Radiologists while actively managing the teleradiology workflow to ensure studies are interpreted within contracted turnaround times (TAT) and service expectations.
Occupational Health Clinical Nurse RN - UH Lakewood Medical Center (5 days per week; 7:30a-4:00p; Mon-Fri) University Health.Occupational Health Clinical Nurse RN - UH Lakewood Medical Center (5 days per week; 7:30a-4:00p; Mon-Fri)Lakewood, OHIn this role, you'll provide care and case management for patients with acute and chronic illnesses - including COVID, Flu, and RSV - within both ambulatory and call center settings. You'll also play a key role in program development, onboarding, and interdisciplinary teamwork - making this an exciting opportunity for an RN ready to grow, collaborate, and lead with purpose.
Senior Software Engineer - Genesys cloud, IVR, Contact Center The PNC Financial Services Group IncSenior Software Engineer - Genesys cloud, IVR, Contact CenterStrongsville, OH$55,000–$172,250 / yearApplication Development, Business Management, Contact Center Systems, Customer Solutions, Design, Genesys Framework, Group Problem Solving, Interactive Voice Response (IVR), OAuth, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Test Center Administrator (PT) Prometric IncTest Center Administrator (PT)Mentor, OHWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
Senior Manager 1: Research Leader - Deloitte Center for Health Solutions Deloitte Touche Tohmatsu LtdSenior Manager 1: Research Leader - Deloitte Center for Health SolutionsCleveland, OH$124,600–$255,900 / yearDeloitte's Center for Health Solutions (DCHS) is seeking a Senior Research Leader to drive innovative thought leadership, support our teams, serve our clients, develop impactful collaborations in the market, and elevate the voice of Deloitte in life sciences and the health care industry. Help support and enhance an always-on distribution system (segmented audiences, executive moments that matter, enablement packaging, and digital/multimedia assets) so business leaders receive relevant and timely insights when they can act.
NewContact Center / IVR QA Tester Diverse Lynx, LLCContact Center / IVR QA TesterCleveland, OHDesign and execute functional| integration| system| regression| and User Acceptance Testing (UAT).Identify| document| track| and retest defects using Jira while ensuring timely resolution. Role Descriptions: Lead end-to-end testing of contact center and banking applications| ensuring seamless customer interactions across IVR| voice| and agent-assisted channels.
Service Center Manager Ward Trucking, LLCService Center ManagerRichfield, OH$125,000–$140,000 / yearAttain specific Key Performance Indicators as outlined on the service center budget in the areas of overall Variable Attainment, P&D Stops per Hour, P&D Miles per Stop, Dock Bills per Hour, Linehaul Miles per Stop, Load Average and Overall Transit Service. Coordinate and delegate the work of local operations in the areas of: Pickup and Delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of manpower hours and staffing, service center physical plant and equipment maintenance and risk management.
Patient RegistrationCall Center Rep SummaCare IncPatient RegistrationCall Center RepAkron, OH$17.43–$20.92 / hourSummary: Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Service Center Associate Apidel TechnologiesService Center AssociateSeven Hills, OHRemoteContractorMental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies.
Regional Data Center Operations Manager Jones Lang LaSalle IncRegional Data Center Operations ManagerAkron, OHTechnical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure. Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic).
Service Center Assistant Apidel TechnologiesService Center AssistantSeven Hills, OHContractorDuties: Service Center Assistants are responsible for servicing all queries relating to MasterCard associated programs and services via telephone and/or email to cardholders based in the United States, Latin America and the Caribbean. Core languages to recruit for: English(required), Spanish and Brazilian Portugues, Strong English communication skills are required in additional to solid Spanish/Portuguese.
Generator Field Technician (Commercial, Lv/Mv Electrical, Power Distribution, Mechanical, Microgrid, Data Center) PowerSecure SolarGenerator Field Technician (Commercial, Lv/Mv Electrical, Power Distribution, Mechanical, Microgrid, Data Center)Cleveland, OH$25–$45 / hourLevel IV Technician requires ten years of field experience servicing generator systems of all sizes and applications, expert in preventative maintenance, paralleling switch gear, retrofitting advanced controls and Loadbanking equipment. Physical Activity: 85% physical activity required on customer site working with equipment, 15% form completion, email, other administrative tasks and completing technical support activities by way of telephone and computer communication.