Service Desk Technician Trillion Technology SolutionsService Desk TechnicianWashington, DCFull timeProactive VIP client interface experience and deliverable documentation developmentStaff interface and asset coordination experienceExperience supporting DFC or similar IT organization preferredStrong customer asset support skillsStrong written and verbal communications skillsKnowledge of the ServiceNow ticketing systemExperience with ITIL best practicesKnowledge working with and supporting the following products and tools:Manage and maintain the overall IT infrastructure at the system engineering and day-to-day trouble ticket resolution levelsExposure and understanding of network tools and techniques such as switches, VPNs, routhers and releated WiFi connectivityMicrosoft ExchangeAnti-Virus Software (i.e., Microsoft System Center Endpoint Protection)Microsoft Distributed File System (DFS)Enterprise Mobile Devices (i.e., Apple and Android Devices)Mobile phone management tools/MDM (i.e., InTune)Mobile Device startup and client configuration/Apple iPhone experinece preferredDesktop and Tablet image development, control and deployment; tracking and deploying/troubleshooting system upgradesMicrosoft Active Directory (AD)Microsoft Domain Name Services (DNS)Microsoft Dynamic Host Configuration Protocol (DHCP)Smart Card AuthenticationVirtual Private Network (VPN)/WIFI support for remote and in-office clientsEnterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption or similar)Enterprise Communication Services (i.e., TEAMs for Business)Microsoft SharePoint end-users supportMicrosoft Windows 10. Experience developing and managing ITIL process-based asset management in the system engineering process improvement environment and use of an automated ticketing system such as ServiceNow for a remote VIP office client based IT problem ticket/system issues resolutionExtensive VIP support at Level II for client activities within requiring system engineering analysis within the IT infrastructure and resolution of basic and advanced Service Desk tickets.
Sr. Endpoint Architect II 6799 Metrostar SystemsSr. Endpoint Architect II 6799Washington, DC$147,000–$193,000 / yearHands-on experience architecting, optimizing and operating endpoint management platforms, such as Microsoft Endpoint Configuration Manager, Microsoft Intune, Jamf, Tanium, or BigFix, with a focus on scalability, automation, and security. You will play a critical role in driving operational stability, accelerating delivery, and enabling mission success across the federal government through disciplined engineering and immediate contribution within an Agile execution model.
NewRetail Print Manager The ODP CorporationRetail Print ManagerBaltimore, MDAbout The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified.
Financial Center Manager - Pennsylvania Avenue Financial Center Bank of AmericaFinancial Center Manager - Pennsylvania Avenue Financial CenterWashingtonKey responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Financial Center Manager - Georgia Avenue Financial Center Bank of AmericaFinancial Center Manager - Georgia Avenue Financial CenterWashingtonThis includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals.
Servicenow Manager, CRM & Front Office Solutions RSMServicenow Manager, CRM & Front Office SolutionsBaltimore, MD$107,000–$214,500 / yearRSM's ServiceNow practice delivers transformation across strategic portfolio management, IT asset management, integrated risk management, customer service management, and an expanding set of AI-enabled and industry-specific solutions. Lead end-to-end delivery of ServiceNow CRM, CPQ, and Customer Service Management implementations for mid-market and enterprise clients across technology, financial services, and other industries.
Product Manager - Audience and Identity TEGNA IncProduct Manager - Audience and IdentityDC$80,000–$140,000 / yearRegardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor's appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health. We combine first-party viewing and delivery signals with licensed marketplace data, resolved into a household view that supports targeting, activation, and measurement.
Account Manager Aon PlcAccount ManagerDC$65,000–$80,000 / yearWhat the day will look like: Account Management & Renewals Manage the entire renewal cycle for a portfolio of high-touch, high-premium healthcare accounts, including healthcare businesses and practices, schools, and DSOs Serve as primary relationship lead for clients and brokers, ensuring consistent communication and service delivery Proactively identify retention risks and develop strategies to maintain and grow accounts Coordinate closely with underwriting to deliver high-quality renewal outcomes Lead renewal discussions, pricing reviews and negotiations, and client presentations Client & Broker Relationship Management Build and maintain positive relationships with clients and key broker partners Serve as a trusted advisor by providing insights on coverage solutions, industry trends, and market conditions Manage accounts that are serviced directly with clients as well as those supported through strategic broker relationships Deliver a high-touch, personalized service experience for large and complex accounts Ensure responsiveness and timely resolution of client and broker inquiries Retention & Portfolio Performance Management Own retention goals and renewal targets and outcomes for the assigned portfolios Monitor account performance, renewal status, and key retention metrics and growth Maintain accurate forecasting and provide regular updates to leadership Seek opportunities to strengthen client relationships and support long-term portfolio growth Contribute to retention strategies and business planning initiatives across the Affinity Healthcare Division High-Touch Account Service Provide elevated service models for large, complex, high-premium accounts Handle partner and brokers concerns and resolve issues quickly and effectively Continuously improve the client experience through proactive engagement Collaborate across underwriting, operations, marketing, sales and customer service teams to ensure seamless support Skills and experience that will lead to success: 5-7 years of experience in account management, client retention, or relationship management, preferably within the insurance or financial services industry Valid P&C license Demonstrated track record of handling and maintaining high value client relationships in the insurance MGA or carrier space Experience working with brokers, agents, and direct client relationships. As an Account Manager, you will manage and retain a portfolio of high-value healthcare accounts, including healthcare businesses and practices, educational institutions, and Dental Support Organizations (DSOs).
Customer Service Representative Clinton Electric Co., Inc.Customer Service RepresentativeTimonium, MDThis will ensure that the client is kept informed of their scheduled time frames for service, as well as following through to ensure that the client has received the best service, applicable to their needs. Must demonstrate the ability to use basic computer skills, with the willingness and ability to learn new computer software programs, including (but not limited to) email systems, spreadsheets, etc.
Sprinkler Service Technician Fire Safety and Protection LLCSprinkler Service TechnicianBeltsville, MDAt FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose-qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
Life Service - Financial Service Representative Bank of AmericaLife Service - Financial Service RepresentativeHunt Valley, MarylandWe value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. Key responsibilities include educating clients about value-added opportunities, identifying the need for deeper financial conversations, and referring clients to specialists across the bank.
Manager, Service Solutions (Northeast Region) QiagenManager, Service Solutions (Northeast Region)MarylandAlthough this role has direct responsibility for the northeastern United States, the Service Solutions Manager is expected to contribute as an active member of the broader North America Service leadership team, supporting cross-regional collaboration, shared problem-solving, and alignment on customer experience, revenue performance, cost management, KPIs, and operational improvement. The Service Solutions Manager reports to the Head of Service Solutions, North America and is responsible for leading a regional team of QIAGEN Field Service Specialists supporting customers in the northeastern United States, a region representing approximately 15% of North America service revenue.
Account Manager - Employee Benefits Alliant Insurance Services, Inc.Account Manager - Employee BenefitsMDAs top tier professionals dedicated to solving our clients health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.
Vice President of Service Nenni and AssociatesVice President of ServiceColumbia, MarylandA leading provider of innovative commercial HVAC solutions is seeking an experienced and dynamic Vice President of Service to lead its service operations across multiple markets, including Maryland, Virginia, Washington D.C., and Pennsylvania. This executive role will be responsible for driving profitable growth, ensuring operational excellence, expanding the customer base, and building a high-performing service organization aligned with a culture of safety, exceptional customer service, and accountability.
Software Developer CisiveSoftware DeveloperMarylandRemoteThis role involves working across front-end and back-end technologies, collaborating with cross-functional teams, and contributing to secure and reliable software solutions. The Software Developer is responsible for designing, developing, testing, and maintaining scalable software applications that support Cisive’s enterprise platforms.
Market Financial Center Manager - Maryland North Market Bank of America CorpMarket Financial Center Manager - Maryland North MarketMD$72,000–$90,300 / yearResponsibilities:Operates as a back up financial center leader within a marketManages client traffic, engaging and appropriately routing clients, and fostering client retentionManages business results through formalized management routines and coachingCreates a world class client experience environmentManages market-level initiative prescribed by market leadersDrives operational excellenceManagerial Responsibilities:This position may also have responsibilities for managing associates. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
NewEmail Services Systems Administrator - TS/SCI with Polygraph General Dynamics Information TechnologyEmail Services Systems Administrator - TS/SCI with PolygraphAnnapolis Junction, MarylandKEY RESPONSIBILITIES : Administer, maintain, and troubleshoot enterprise Exchange and M365 email systems, ensuring high availability, secure operations, and reliable mail flow across multiple networks. As an Email Services Systems Administrator supporting CIS, you will operate, secure, and optimize enterprise email and messaging services across complex multinetwork environments.
Contract Manager – Grants Management Lifecycle Support Performance Excellence Partners, LLC (PEP)Contract Manager – Grants Management Lifecycle SupportDC Metro Area and/or Regional Offices, DCOverview: Contract Manager – Grants Management Lifecycle Support Performance Excellence Partners (PEP) is seeking an experienced Contract Manager to lead a federal grants management support contract providing mission-critical grants lifecycle services to the U.S. Department of Labor (DOL), Employment and Training Administration (ETA), Office of Grants Management (OGM). Candidates with prior experience supporting the U.S. Department of Labor Employment and Training Administration (ETA), Office of Grants Management (OGM), Office of Workforce Investment (OWI), Veterans Employment and Training Service (VETS), or other federal grants management organizations are strongly encouraged to apply.
Customer Service Representative TransCore Partners LLCCustomer Service RepresentativeWhite Marsh, MD$17–$18.50 / hourJob Summary: Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in White Marsh, Maryland.
Customer Service / Travel Specialists HB TravelsCustomer Service / Travel SpecialistsBaltimore, MarylandIn this remote role, you'll provide outstanding support to clients while helping them plan, book, and enjoy seamless travel experiences. Deliver Top-Notch Service- Communicate with clients, answer questions, and provide reliable travel guidance.