Utilizes various computer equipment (scanners, double screens, printers, etc.), software packages and systems (HSRM, Provider Profile Management System (PPMS), VistA, Microsoft Office, CPRS, TriWest portal, Optum portal, Referral Documentation (RefDoc), Consult Tracking Manager (CTM), etc.) and troubleshoots minor problems. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.