Qualifications & Key Requirements: Work Experience: 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred) 1+ years of experience in phlebotomy / blood drawing (preferred) Experience in customer service Experience working with electronic health records (preferred) Knowledge/Skills/Abilities: Knowledge of medical terminology Proficiency in MS Office, related software / applications Advanced interpersonal, customer service, and issue-resolution skills Advanced written / verbal communication skills Strong organization and follow-through skills; attention to detail Bilingual skills (English - Spanish) a plus Ability to quickly learn new procedures / processes Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks Ability to project process ownership, accountability, and initiative Ability to work as part of a team; ability to work with minimal supervision Ability to apply good judgment and logic in performing duties, and responding to customer needs Education: High school diploma, or equivalent Graduate of an accredited medical assistant or surgical technician program (preferred) Licenses/Certifications: - Basic Life Support (BLS) certification - Must be through America Heart Association (AHA) - Medical Assistant certification (CMA) required from one of these organizations: National Health Career Association American Association of Medical Personnel American Medical Technologists National Association for Health Professionals American Association of Medical Assistants National Center for Competency Testing Physical Demands & Working Conditions: Function in a fast-paced clinic / office environment Sit / stand for extended periods Regularly lift up to 20 lbs Work extended hours and / or rotating schedules The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures.