Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Coordinate with quality control, quality assurance, and training teams to support quality protocol adherence, full-service call center training programs, to promote excellent customer service and facilitate process improvement.