You'll order parts from vendors, track every shipment, record the six required fields on every order (vendor, order date, carrier, tracking #, expected arrival, received date, invoice #), file warranty claims, and tell our techs and our customers exactly when each part is going to arrive. Great phone manner — confident calling GE, Bosch, Whirlpool, LG, Frigidaire, and Speed Queen reps to chase a part or push a warranty claim.