Ability To Make a great first impression and sustain it, answer multilane telephones, operate automated systems, computers and fax machines, uphold ICARE core values with every patient, every time; exhibit strong interpersonal skills, maintain cooperative relationships with staff members, patients, physicians and management; communicate clearly and concisely, exercise critical-thinking skills, maintain organized and accurate records, exercise team coordination skills, serve as patient advocate and maintain professional appearance by adhering to dress code policy. Knowledge Of Medical practice, clerical equipment, operations and processes; must have basic understanding of medical terms and abbreviations; usage of computer systems; various medical forms, reports and processing methods; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.