NewInvestment Accounts Associate, Help Desk RobinhoodInvestment Accounts Associate, Help DeskWestlake, TXZone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $21.30 — $25 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $21.30 — $25 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $20.40 — $24 USD Click here to learn more about our Total Rewards, which vary by region and entity. You'll apply strong judgment to determine the right resolution path, coach agents through complex or ambiguous scenarios, and know when a case needs to go further by working with a licensed, higher-risk, or exception-based partner.
NewHelp Desk Technician City of MesquiteHelp Desk TechnicianMesquite, TX$19.84–$23.15 / hourTo provide initial response and assistance to users regarding computer software and hardware problems; consult with Information Technology support staff to determine if onsite support is needed and take appropriate action to dispatch support; create detailed support ticket to facilitate tracking and escalation of users issues; manage a city-wide personal computer inventory; manage accounts payable functions and process purchase orders for computer software, hardware and related equipment; and manage departmental time-sheets for payroll. Investigate and resolve rudimentary computer software and hardware problems of users; receive calls from users having software and/or hardware problems; talk with user to learn procedures followed and source of error; answer questions applying knowledge of software, hardware, and procedures; consult with coworkers to research resolution of problem; prepare work orders and dispatch support when on site help is required; follow up on work orders to assure final resolution of problem.
Help Desk Technician Intern E-SpaceHelp Desk Technician InternArlington, TXWhat You’ll Do: - Provide first-line IT support for employees (hardware, software, access issues) - Assist with onboarding and offboarding (laptops, accounts, permissions) - Troubleshoot basic network, device, and application issues - Assist with running, labeling, and terminating network cabling as needed - Support the installation, configuration, and basic troubleshooting of security camera systems - Escalate unresolved issues to senior IT staff as needed - Assist with special IT projects as needed What You’ll Gain - Hands-on experience supporting a real production IT environment - Exposure to IT operations in a growing technology company - Mentorship from experienced IT and operations professionals - Resume-building experience with practical, transferable skills What We're Looking For. Role Overview: We’re looking for an Help Desk Technician Intern to support our internal IT operations and help ensure our teams have the tools and systems they need to work efficiently and securely.
IT Help Desk Tier 1 - Bilingual DEX ImagingIT Help Desk Tier 1 - BilingualDallas, TexasWe are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
NewHelp Desk Technician Yesway CareersHelp Desk TechnicianFort Worth, TexasProven knowledge of Windows operating systems, O365 suite, PCs, printers, networking, and other devices such as hard drives, video cards, cabling, routers, network switches and hubs. With 450 stores across nine states in the Midwest and Southwest, Yesway is renowned for its iconic food service offerings, diverse grocery selections, and private-label products, including the renowned Allsup’s deep-fried burrito.
NewHelp Desk Analyst Balfour Beatty ConstructionHelp Desk AnalystDallas, TXTypical Work Conditions: Once training is completed, the work is performed in an office environment on a hybrid schedule (three days a week at the office, two days a week at home). Working ConditionsTypical Physical Demands: Regularly use hands to manipulate phones, computers, keyboards, and office equipment.
Help Desk Analyst L2 ZonesHelp Desk Analyst L2Dallas, TXFull timeOperating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.
Help Desk Technician II Who We Are: YeswayHelp Desk Technician IIFort Worth, TexasResponsibilities: Resolve basic to complex retail site systems, hardware, and software issues to completion; Provide operational support of Yesway retail systems infrastructure including point of sale, back office, credit and fuel network; Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications per defined procedures; Assist in software releases and roll-outs; Participate in onsite regional store migrations; Record, track and document the service desk request problem-solving process; Perform post-resolution follow ups with end users, as required; Develop help sheets and FAQ lists for end users, when applicable; Evaluate documented resolutions and analyze trends for ways to prevent future problems; Escalate problems (when required) and alert management to emerging trends in incidents; Reinforce SLAs to manage end-user expectations; and. Qualifications: Associate’s degree in Computer Science or related field, or equivalent combination of education and experience; Two to four years’ experience in a retail store technology environment including point of sale, fuel, credit, back office and daily book accounting processes required, convenience store technology environment preferred; Proven knowledge of Windows operating systems, PCs, printers, networking hardware, and other hardware, such as hard drives, video cards, cabling, routers, and hubs; Experience using productivity software (MS Office suite and Remote Support Tools); Experience with PDI/Enterprise 8 preferred; High level of personal accountability; Strong written and verbal communication and customer service skills; Proven ability to manage multiple, competing priorities simultaneously; and.
IT Help Desk Analyst Republic FinanceIT Help Desk AnalystPlano, TexasFull timeSupport and administer Okta for Single Sign-On (SSO), including user access troubleshooting, application assignments, account provisioning/deprovisioning, and configuration management within the Okta administrator portal. Work with a wide range of technologies including Microsoft Windows OS, Microsoft Office Suite, Dell desktops/laptops, Microsoft Surface devices, HP printers, Apple iOS devices, and Cisco VoIP systems.
Sr. Help Desk Technician (L2-3_GW) Plano, TX Diverge ITSr. Help Desk Technician (L2-3_GW) Plano, TXPlano, TX$32–$34 / hourThe ideal candidate must demonstrate current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15). The Senior Technician must also be fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices.
Intermediate Help Desk Specialist Insperity IncIntermediate Help Desk SpecialistTXBasic understanding of telecommunications, network, and desktop knowledge is highly desirable, including experience in: PBX, voice mail, and peripheral devices, AIX, Microsoft Exchange, Microsoft Explorer, Microsoft Windows, Mac Operating Systems (OS), Microsoft M365 and Teams, Ethernet, TCP/IP, IP. Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology.
Level 1 Help Desk Technician Cyberlocke, LLCLevel 1 Help Desk TechnicianPlano, TX$14–$19The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot circuits, routers, modems, switches, WiFi, VOIP, telephony, firewalls and miscellaneous network attached devices. Basic working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, TCP/IP, Telnet, Broadband, WiFi, Ethernet, VOIP, and POTS.
NewHelp Desk Analyst Community Options, Inc.Help Desk AnalystDallas, TXFull timeReceive and document all inbound tickets, emails, phone calls, and in-person request for IT services. Starting Rate: $50,000 Responsibilities Provide prompt, courteous support company wide, in person or via phone or email.
NewHelp Desk Analyst Methodist Health SystemHelp Desk AnalystDallas, TexasNamed one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs • Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service.
Quality Trainer - Help Desk MaximusQuality Trainer - Help DeskDallas, TXFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Research business requirements, system requirements, process documentation, design documentation, configuration matrices, and acceptance criteria to create test cases, detailed test steps, and expected results.
Yardi Help Desk Support AssetsoftYardi Help Desk SupportDallas, TexasAssetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT services for the real estate, construction, investment management, and property technology sectors. The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and maintaining smooth system operations.
Service Desk Analyst - (Hybrid in Dallas, TX) VelocityService Desk Analyst - (Hybrid in Dallas, TX)Dallas, TexasThis role is responsible for providing Tier 1 technical support to Velocity clients and end users, troubleshooting workstation, software, hardware, and connectivity issues while ensuring requests are handled in a timely, professional, and service-oriented manner. The Service Desk Analyst I plays an important role in maintaining a positive client experience by actively monitoring ticket queues, documenting issues, providing clear status updates, and escalating requests when appropriate.
IT Support Desk Operator The Reynolds CompanyIT Support Desk Operator10502 Greens Crossing Blvd. Houston, TXHelpful but not required: familiarity with warehouse, distribution, or multi-site technology environments, kiosk environments, RF scanning devices, or entry-level user account administration, backup, or server support. This role is expected to resolve common technology issues efficiently, document work thoroughly, and create a positive support experience that helps employees stay productive.
Service Desk Analyst - (Hybrid in Dallas, TX) VelocitymscService Desk Analyst - (Hybrid in Dallas, TX)Dallas, TXThis role is responsible for providing Tier 1 technical support to Velocity clients and end users, troubleshooting workstation, software, hardware, and connectivity issues while ensuring requests are handled in a timely, professional, and service-oriented manner. The Service Desk Analyst I plays an important role in maintaining a positive client experience by actively monitoring ticket queues, documenting issues, providing clear status updates, and escalating requests when appropriate.
Service Desk Analyst Paladin Consulting, Inc.Service Desk AnalystFort Worth, TXMonitor mainframe operations supporting the order and invoicing system: watch batch job execution, respond to job failures and abends, run reruns/restarts per documented procedures, and monitor output and print/distribution processes. This role sits on the IT Service Delivery team and reports to the IT Service Delivery Manager, executing the day-to-day L1 triage, incident intake, and operations monitoring that keep business-critical systems available around the clock.