The incumbent is responsible for operating the agency switchboard, greeting visitors, managing incoming and outgoing mail, maintaining telephone directories and call logs, organizing files and manuals, and performing other administrative duties necessary for the efficient operation of the Central Office. The position requires strong communication, customer service, organizational, and multitasking skills, as well as the ability to exercise professionalism, discretion, and sound judgment when handling inquiries and directing calls and visitors to the appropriate personnel or division.