Training includes coaching and role-playing to support membership sales · Manage team member schedules to ensure proper execution of daily operations · Collaborate with the Management to set individual team member and overall Retreat goals · Create an environment that is passionate about providing awesome guest service · Build guest loyalty by consistently following the proven operating system of Massage Heights Qualifications · Previous assistant management or supervisory experience in a spa, retail, hospitality, or service environment · Self-starter mentality with leadership, organization, communication, and interpersonal skills · Experience in training, coaching, and conflict resolution with employees · Knowledge of POS systems, retail math, and sales reporting · Experience with employee onboarding, training, scheduling, and development Ability to manage guest concerns professionally and effectively Preferred Qualifications · Hands-on experience with Zenoti or similar spa POS software systems · Understanding of spa environment and massage and skincare services · Experience working in a franchise model Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Company Perks · Personal and Career Development · Robust Leadership Training · Beautiful Retreats · Massage Heights Family Fund · Employee Discounts · Digital Work Environment · Competitive pay with commission and bonus opportunities Schedule/Expected Work Hours · Must be able to work varied hours including weekends, evenings, and holidays · 6-8 hour shifts Job Summary Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily Responsibilities · Assist, hiring, training, developing and retaining employees · Facilitate front desk associate training as assigned.