High school diploma or GED; supplemented by one (1) year previous experience and/or training involving general office work, customer service, cashiering, basic bookkeeping, record/file maintenance, personal computer operations, and experience in area of assignment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Performs customer service functions; provides information/assistance regarding department services, activities, locations, procedures, documentation, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.