Grove City, OH30+ days ago
Technical or trade school courses or degree completion • Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive • Passion for delivering customer care and building long term relationships • Thrive off of working in a very fast paced and complex environment • Knowledge of cataloging and/or inventory management systems • Ability to lift 60lbs in some situations • And if you have this, even better: • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership • Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience • Entirely customer-centric (external/internal) • ASE Certifications • NAPA Know How. • A Day in the life: • Lead a successful team, support the store manager, and manage in our fast-paced retail stores • Manage store operations to maximize sales, profits and customer service • Build, coach, train and engage crew team to deliver superior levels of customer care and business results • Inventory protection, asset management, operational and safety issues • Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas • Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures • Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone.