Owns the operational inputs and assumptions behind the rolling 3-, 6-, and 12-month capacity forecasts — volume, productivity, backlog, staffing availability, attrition, PTO, training time, vacancies, launch timing, exception rates, and automation impact; FP&A owns the financial model, labor cost assumptions, budget validation, and forecast integration.?. The position drives proactive decision-making by identifying emerging risks, modeling future workforce requirements, and providing the insights needed to balance service, quality, efficiency, and cost across the Patient Access organization.