Knowledge of relevant laws, legal codes, legal/court procedures, precedents, and government regulations, including the Fair Debt Collection Practices Act (F.D.C.P.A.) and other applicable consumer protection statutes and regulations, and processes and documents specific to assigned specialty area; electronic legal research tools such as LexisNexis; ability to interpret and apply legal principles and procedures and develop effective working relationships with clients, co-workers, and court systems. Negotiates with individuals to achieve final resolution of cases, arrange legal settlements, and resolve routine issues, as assigned.