Networking & Connectivity: Experience with enterprise networking concepts and troubleshooting, including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications. Monitoring, Observability & IT Service Management: Experience with enterprise monitoring, observability, event management, incident management, service management, collaboration, governance, and reporting platforms used to support mission-critical applications and infrastructure.