Accountable for Coaching Operations outcomes, including coach engagement, coaching effectiveness, workforce retention, productive capacity, service quality, operational adoption, and other key performance indicators; defines success metrics and leads initiatives to improve outcomes through data-driven insights and continuous improvement. Operating within Thrivent''s Product Operating Model, this role partners closely with Strategic Operations, Learning Operations, Product Management, Product Owners, Design, and Digital Engineering to influence priorities, improve coaching delivery, and drive adoption of new features and capabilities.