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Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability.

QMS & Training Coordinator BH Job ID: 4140 SF Job Req ID: 17989 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws,regulations and ordinances. Job Title: Quality Management System (QMS) & Training Coordinator Location: Southern Pines, NC About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: Coordinate and lead activities related to developing, executing, and auditing controlled documents in accordance with the site's applicable Quality Management Standards, Industry Certifications, or other customer specified Quality Systems requirements and activities. Additionally, own the site's training and competency program for production associates. Responsibilities: <ul><li> Coordinate, conduct, and oversee activities related to ongoing improvement and compliance with the site's Quality Management System and applicable Industry Certifications. </li><li> Generate, conduct, and oversee the execution of an internal auditing plan per the site's QMS requirements. </li><li> Communicate audit findings and assist with the coordination and completion of applicable corrective actions with assigned owners. </li><li> Oversee document and records control, retention, storage (physical & electronic), and site access of all relative QMS documentation. </li><li> Coordinate and assist with the execution of management reviews in accordance to the site's QMS requirements. </li><li> Assist with the coordination of applicable 3 rd party audits (on site, virtual, or self-audits). </li><li> Oversee customer specified requirements (i.e. material certs, inspection results, performance records, etc.) as defined by a Sales Order or other approved method. </li><li> Assist all departments with controlled document development and continuous improvement. </li><li> Own the Master Training Matrix for all production associates; ensuring associates are trained and competent for current responsibilities. </li><li> Collaborate with production supervisors to develop and execute cross-training and development plans for those key associates that ensure business continuity and execution. </li><li> </li></ul> Requirements: <ul><li> High School Diploma OR General Education Degree (GED) required and a minimum of five (5) years quality experience in a manufacturing environment (prefer ISO or other QMS experience in a machining and assembly environment) </li><li> Associates degree, Technical/Business School Certificate, or Skilled Trades Apprenticeship and a minimum of 3+ years quality experience in a manufacturing environment (prefer ISO or other QMS experience in a machining and assembly environment). Must have strong organization and computer skills with experience in Microsoft Excel, Word, and PowerPoint. </li><li> Advanced knowledge Quality Management Systems, Standards, and Industry Certifications (ISO 9001:2015 Internal Auditing Certification preferred). </li><li> 1+ years' experience with ERP Systems and NCR System. 1+ years' experience utilizing conventional measuring equipment including calipers, micrometers, optical comparators, microscopes and other types of inspection devices. </li><li> 1+ years' experience understanding blueprints and other documents that define product specification. </li><li> 3+ years' experience with strong root cause analysis skills and continuous improvement mindset. </li><li> 3+ years' experience with an advanced understanding of assembly methods. </li><li> </li></ul>Core Competencies:<ul><li> Support the site Quality Manager and functional team as needed. </li><li> Measure, assess, disposition, and contain (if required) suspect non-conforming product or components. </li><li> Investigate/troubleshoot internal and external customer complaints. </li><li> Maintain records, certifications and documentation for completed inspections. </li><li> Ability to read and understand detailed instructions, processes, procedures, and manuals in English and communicate that understanding effectively as required. </li><li> Ability to read and comprehend simple instructions in English, short correspondence, and memos, such as supervisory instructions, safety rules, operating and maintenance instructions, procedure manuals, and work orders. </li><li> Ability to effectively share information about job duties in one-on-one and large group situations to customers, clients, and other employees. </li><li> Provide tactical quality support to operations. </li><li> Must have strong oral and written communication skills across all levels within and external to the organization. </li><li> Must be detailed oriented and able to prioritize workload as demands change. </li><li> </li></ul> Preferences: <ul><li> ISO 9001 Internal Auditor or equivalent </li><li> </li></ul> Travel & Work Arrangements/Requirements: <ul><li> While performing the duties of this job, the employee must wear OSHA approved safety glasses, safety shoes (steel toe), and hearing protection is required when entering the manufacturing area. </li><li> </li></ul> What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. APPLY NOW

Driven by a 100-year-old tradition of technological innovation, Ingersoll Rand is a global, world-class company which has undergone a major transformation in the last decade. Our people, products, systems and services remain in the forefront of their respective markets and industries in order to enable our customers and employees to create a positive impact in their world. Today's Ingersoll Rand enables customers to create progress – particularly in the areas of safety, comfort and efficiency.

Our people and our family of brands-including Club Car®, Ingersoll Rand®, Schlage®, Thermo King® and Trane®-work together to enhance the quality and comfort of air in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and increase industrial productivity and efficiency. We are a $13 billion global business with over 50,000 employees committed to sustainable business practices within our company and for our customers.

Ingersoll Rand

QMS & Training Coordinator

Alternative Energy

Analysis Skills

Auditing

Biology

Blueprints

Communication Skills

Computer Skills

Continuous Improvement

Corrective Action

Cross-Training

Detail Oriented

Develop and Maintain Customers

Document Management

Documentation

ERP (Enterprise Resource Planning)

English Language

Entrepreneurship

Establish Priorities

Food and Beverage Industry

High School Diploma

IR (Infrared)

ISO (International Organization for Standardization)

ISO 9001

Identify Issues

Industrial Cleaning

Industry Standards

Internal Audit

Knowledge Management Systems

Machining

Manufacturing

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

OSHA

Operational Support

Organizational Skills

Presentation/Verbal Skills

Product Documentation

Production Management

Productivity Management

Quality Management

Quality Metrics

Quality System Requirements (QSR)

Record Keeping

Requirements Management

Root Cause Analysis

Sales

Startup

Sustainability

Technical Leadership

Track Customer Issues

Training Program

Training/Teaching

Travel Planning

Writing Skills

Hire Recruits

FULL_TIME

YEAR

With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team. Premium Auditors examine the financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory.Job Responsibilities: <ul><li style="margin-bottom:11px">Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. </li><li style="margin-bottom:11px">Prepare for the audit by identifying the necessary information and type of records needed</li><li style="margin-bottom:11px">Prepare schedule to maximize optimal use of time</li><li style="margin-bottom:11px">Correspond with insured via phone, email and mail to setup audit appointments.</li><li style="margin-bottom:11px">Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations</li><li style="margin-bottom:11px">Prepare complete audit document, explain results to insured and communicate the results to the home office</li><li style="margin-bottom:11px">Travel to multiple audit locations </li><li style="margin-bottom:11px">Hybrid position - work from home and complete remote audits 2-3 days per week </li></ul>Job Requirements: <ul><li style="margin-bottom:11px">Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired </li><li style="margin-bottom:11px">Ability to read, analyze and interpret financial documents</li><li style="margin-bottom:11px">General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus.</li><li style="margin-bottom:11px">Ability to communicate well with customers and staff.</li><li style="margin-bottom:11px">Valid driver’s license and satisfactory driving record </li><li style="margin-bottom:11px">Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined</li></ul>Compensation and Benefits: <ul><li class="MsoNoSpacing" style="margin-left:8px">Benefit package with health, dental, vision, life and disability coverage options</li><li class="MsoNoSpacing" style="margin-left:8px">401(k) retirement plan option with company matching</li><li class="MsoNoSpacing" style="margin-left:8px">Generous paid time off policy and 7 paid holidays </li><li class="MsoNoSpacing" style="margin-left:8px">$45-$48 per billable hour</li><li class="MsoNoSpacing" style="margin-left:8px">Weekly pay</li><li class="MsoNoSpacing" style="margin-left:8px">FT and PT Positions available </li><li class="MsoNoSpacing" style="margin-left:8px">401(k) plan with company matching and immediate vesting </li></ul>We look forward to you joining the team!ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.Powered by JazzHR

ARMStrong Insurance Services

Premium Auditor (Hybrid)

Auto Insurance

Automotive Repair and Maintenance

Business Writing

Business-to-Business (B2B)

Credit and Collections

Data Collection

Debt Management

Driver's License

Financial Analysis

Financial Services

Genetics

Insurance

Legal

Loss Prevention

Needs Assessment

Operational Strategy

Plan Meetings

Regulations

Willing to Travel

Worker's Compensation

partner JazzHR

OTHER

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.  At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a detail-oriented and hands-on Manager of Accounting to oversee daily accounting operations and ensure accurate financial reporting. This role is dedicated to supporting our MarketForce team, playing a critical part in maintaining compliance, driving efficiency, and delivering timely, actionable financial insights.The ideal candidate is a proactive leader who thrives in a fast-paced, service-oriented environment and brings a strong foundation in accounting best practices. You’ll lead a team of professionals, manage the month-end close process, and collaborate with stakeholders to ensure financial data integrity and operational success. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES:
<h3 class="">Key Responsibilities</h3><ul><li>Manage the day-to-day accounting functions for MarketForce, including general ledger activities, reconciliations, and journal entries.</li><li>Supervise and develop a team of accountants, ensuring timely completion of monthly, quarterly, and annual close processes.</li><li>Prepare and review financial reports, statements, and variance analyses for accuracy and completeness.</li><li>Maintain compliance with internal policies, accounting standards (GAAP/IFRS), and audit requirements.</li><li>Monitor and improve accounting processes and systems to increase accuracy and efficiency.</li><li>Support internal and external audits by preparing required documentation and responding to audit inquiries.</li><li>Collaborate with FP&A, operations, and other cross-functional teams to provide financial insights and support business initiatives.</li><li>Assist in the implementation of new accounting standards, process improvements, and technology tools.</li><li>Ensure data consistency, reporting accuracy, and clear documentation across all financial records.</li><li>Support the Director of Accounting with strategic initiatives, special projects, and ad hoc reporting.</li></ul>

CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: <ul><li>Bachelor’s degree in Accounting, Finance, or related field; CPA or equivalent preferred.</li><li>6+ years of progressive accounting experience, with at least 2 years in a supervisory or managerial role.</li><li>Experience in a BPO, shared services, or multinational business environment is highly desirable.</li><li>Strong understanding of accounting principles, financial reporting standards, and internal controls.</li><li>Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel.</li><li>Excellent organizational and analytical skills with strong attention to detail.</li><li>Ability to prioritize and manage multiple deadlines in a dynamic environment.</li><li>Strong interpersonal and communication skills, with the ability to collaborate across departments.</li><li>Commitment to continuous improvement and professional development.</li></ul>

COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
All MCI Locations<ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li style="color:#262626;margin-bottom:0in">Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)</li></ul>

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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QMS & Training Coordinator Ingersoll Rand

Premium Auditor (Hybrid) ARMStrong Insurance Services

Manager of Accounting MCI Careers

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