Facilitate mining distributor and customer success by identifying and driving the resolution of Komatsu mining product issues, assist distributors with surface mining equipment troubleshooting, manage key relationships at Komatsu factories and distributors, serve as the local proponent for the Technical Service Information (TSI) process, provide technical support for new mining equipment installations, serve as the proponent for the mining product warranty process, and provide product support training to distributors. Communication Skills: successful candidate must demonstrate exceptional verbal and written communication skills with the ability to resolve problems and present technical information to servicing agent, customers, and Komatsu stakeholders.