Job Description Under moderate supervision, the Workflow Systems Configuration Analyst I is responsible for working with business teams in defining and maintaining Windward Workflow configuration, including queues, reject codes, reject actions and pends, key words, suspend reasons, RFS codes, holds, queue security, and other configuration data that drives claims processing. The Workflow Systems Configuration Analyst I understands business problems and/or requirements, recommends solutions to meet/solve those requirements using existing system functionality and provides excellent support to UM, Claims Operations, Underwriting, and Dental Management and other operational departments to enable them to best serve our customers.