A successful candidate is a hybrid ITSM administrator and automation engineer who:Thinks in terms of process optimization and efficiencyEnjoys building automation solutions to eliminate manual workIs comfortable working across IT operations, development, and business teamsHas a continuous improvement mindsetThis position will directly contribute to:Improved Service Desk efficiency and automationEnhanced customer experience and service deliveryStrengthened IT governance and complianceAcceleration of ITSM modernization initiatives Platform Administration & OptimizationAdminister, configure, and maintain ManageEngine ServiceDesk Plus and ADManager PlusCustomize workflows, forms, templates, SLAs, and business rules to support ITIL processesMonitor system performance, troubleshoot issues, and implement enhancementsEnsure platform stability, security, and scalability across the enterprise Automation & DevelopmentDesign and develop automation solutions using PowerShell, C#, and. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems.