Project Expedition is looking for a hands-on, AI-forward Head of Client Experience to help us scale an organization already known for exceptional service, without losing the personal touch our clients, travel advisors, partners, and travelers expect. We are looking for someone who leads from the front: someone who will learn the product deeply, understand our workflows, spend time in the queue, handle tickets when needed, take ownership of escalations, engage directly with customers, and coach the team from firsthand experience.