Little Rock, AR30+ days ago
Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) • Knowledge of bank policies and procedures • Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition • Ability to demonstrate confidence and act as a trusted advisor • Ability to communicate effectively both verbally and in writing • Ability to demonstrate team player approach, capable of thriving in a continually changing environment • Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail • Ability to work without close supervision • Ability to maintain confidentiality • Ability to follow policy and procedure including safety and security procedures • Ability to travel to other work locations (e.g., training, staffing shortages), as needed • Skill in using computer and Microsoft Office applications necessary to perform essential job functions • Basic Qualifications • High school diploma or equivalent required; bachelor's degree preferred • 1+ year retail customer service and/or sales experience required • Knowledge of business and consumer products required • Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. Responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals.