2 years of relevant experience; Customer Service experience, Microsoft Office suite, ServiceNow System; Bilingual - Fluency in English and Spanish (written and verbal); Professional skills and ability to work independently; Anticipate problems and respond accordingly; Articulate complex subject matter effectively based upon caller needs; Experience managing customers or clients; Familiarity with Accounts Payable and Travel and Expense; Case management systems and knowledge base systems required (Service Now); Enterprise-level financial systems; Expense Management System or Concur experience; Work history with financial systems including Oracle Financials or Deltek Cost Point; Experience in a finance shared service or call center environment preferred. High School Diploma and 1 year work experience or equivalent experience; A college degree with no work experience considered; Hands-on experience with MS Office 2010 Applications, Microsoft Edge and Outlook; Excellent ''Written'' and ''Verbal'' communication skills a necessity; Customer service experience (can be call center, service oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk etc.); Must display empathy and positive interpersonal skills; Must demonstrate professionalism; Positive attitude with a 'can do' and 'will do' mentality; Must convey friendliness and responsibility to clients, employees and colleagues; Creative problem solver within a regulated environment; Results driven for the best customer care; Total commitment to clients; Ability to have fun in a team environment.