Assist customers with a variety of technical support needs for total home set up within a complex network of connected devices while providing education and device optimization suggestions for mobile devices, tablets, computers, laptops, Smart TV's, home entertainment or theatre systems, gaming systems, vehicles, home energy and security systems and/or other consumer electronics. Connected Home Expert will handle complex technical inquiries from customers who need assistance troubleshooting total home products and wireless connectivity issues on technology such as smartphones, tablets, desktops, laptops, gaming systems, home energy and security, other appliances, and consumer electronics.