OR High school diploma or GED and three years high level customer service work experience, or two years medical billing or coding experience, and excellent customer service and phone etiquette skills, OR Equivalent combination of education and experience may be considered. Contact medical provider offices to arrange transfer of care, initial visits, follow-up office visits, Impairment Rating (IR) appointments, Independent Medical Examinations (IME), and Functional Capacity Evaluations (FCE).