Responsibilities: Make out-bound calls to clients, Quest labs, and other internal customers with information to help escalate billing issues for a timely resolutionDevelop and maintain productive relationships with customers (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/defuse customers as needed)Manage internal customer service mailbox requests within 5-7 business daysResearch and resolve correspondence from paper, fax, email, or phone callWork all correspondence batches in date order following the timeline for completionUse effective communication within the team to ensure consistent coverage of duties such as staffing for phones, adhering to set lunch schedule for phone coverage, and managing internal and external mailboxesPerform all aspects of research needed to take place for accurate billing resolution which includes but is not limited to, reviewing account activity and previous notes in billing system. Students & early career | Quest Diagnostics Whether you are transitioning from high school, college or to civilian life after serving in the military, we have programs that can help you reach your goals - and share in the incredible work we do.