Financial Counseling, Patient Relations); Receive, document, and respond to all patient correspondence in a prompt and courteous manner; accurately document all actions taken to reconcile outstanding balances; Assist patients in coordinating appeal processes with their insurance company; Review self-pay undistributed and credit balance accounts and provide refunds to patients as necessary; Accurately post EFT, cash and checks made payable to IV Services, LLC., to the billing system; Ensure that all transactions are completed within the appropriate guidelines, policies and regulations, typically the same day received; Process electronic remittance files, payor work queues, and generate payment reports to balance; Communicate with IV Services, LLC., staff, insurance companies, financial institution and third-party payors to resolve issues related to proper posting of payments; Complete work on special projects, queries and reports as assigned; Other duties may be assigned as needed by management. Education and Experience:An Associate degree in Business, Finance, Health Information Management, or related field preferred; 3-5 years of experience in a healthcare revenue cycle or clinic operations role; 3-5 years of experience in an infusion pharmacy setting; Experience with billing within the Caretend pharmacy platform; Experience billing acute infusion and specialty pharmacy claims.