Support cancellation, return, and ETF exceptions: validate eligibility (purchase and renewal dates, trial history, Return ACV, financing partner, documentation), prepare the case for the approving team, act as the Customer Success fallback when the first approver does not respond within the window, and make sure approved outcomes are processed. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.