Leads and develops the branch team, ensuring understanding of Key's products and services, Key's sales and service process and the competitive landscape, while instilling Key's vision and values with branch team + Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs + Responsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and successfully onboarding and training new teammates - while ensuring appropriate area staffing coverage by deploying teammates to other branches as needed + Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition + Provide guidance and direction to branch team to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks + Work on Saturdays as directed by management. (required) + 3+ years Demonstrated small business deposit/credit experience and familiarity with small business operations (required) + General understanding of financial statements and concepts (required) + Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports (required) + Demonstrated ability to leverage Centers of Influence (COIs) to further promote business (required) + Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals (required) + Demonstrated ability to effectively communicate and possess strong public speaking skills (required) **Licenses and Certifications** + Notary License (preferred) **Skills** + Lead by example and ensure consistent delivery of distinctive service for all clients; Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships.
