This role requires the individual to be able to understand, remember, apply and communicate moderately complex information and problems, opposing points of view on moderately complex issues, and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, etc. and communicate information; and compute, analyze and interpret moderately complex statistical data for reporting purposes; and use basic mathematical skills including the ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy. Handles the collections of outstanding accounts from existing customers including all aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency.