Requirements Required Qualifications: • Bachelor's degree or higher • Active Secret clearance or higher • Minimum 1-2 years demonstrated knowledge of utilizing ServiceNow • 5 years' experience supporting DoD programs • 5 years of intermediate knowledge of supporting DoD Software Development Project and Programs • 5 years of demonstrated intermediate knowledge of gathering, analyzing and documenting business and functional requirements • 5 years of experience in professional writing: Creating and completing process documentation, to include but not limited to training and instructional information, guidelines, workflows maps, processes, and procedural documentation • 5 years of experience developing processes, tools, templates, developing and maintaining metrics • 5 years of demonstrated experience managing six sigma projects following the Define, Measure, Analyze, Improve and Control (DMAIC) cycle. Desired Qualifications: • Practical familiarity with ServiceNow ESD capabilities and adjacent modules/products (e.g., CSM, ITOM, ITBM, HRSD, WSD, plus APM, FSM, SAM, SecOps for Devices, IRM/Integration Hub, App Engine) • Experience facilitating IPTs/working groups and supporting governance in complex, multi-stakeholder DoD environments • Strong executive communication and change-management acumen • Proficiency in business intelligence and data visualization to drive data-driven decision-making and operational performance dashboards • Familiarity with PMI/Agile practices used across the program • Excellent client interfacing skills.