Green Bay, WI30+ days ago
A bachelor's degree in information technology is desired or equivalent experience • 7+ years of similar systems administration experience • Able to take direction, prioritize work, and manage multiple activities simultaneously • Able to work independently and as part of a team • Able to communicate across all levels of the organization, both in business areas and within IT • Able to work under the pressure of service interruptions or tight deadlines • Able to respond positively to changing and fluid priorities • Willing to share knowledge and experience with other members of the team • Strong analytical and problem-solving skills • Attention to detail • Solid planning and organizational skills • The following skills are desirable: • VBScript, Perl, PowerShell, XML, Bash, VIMicrosoft Office 365 products and services • Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors • Configuration and support of FTP/SFTP servers • Development and support of batch jobs and schedules. CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING • Participate in the department on-call support rotation • Support vendor, procurement, and budget management • Lead tasks as assigned by manager and/or senior leadership • Support center and corporate users by resolving daily support incidents • Maintain effective ongoing dialog with management to communicate issues and plans consistently • Prepare and maintain documentation, IT inventory, various reports, and service requests • Manage personal growth to enhance technical expertise • Perform other duties and special projects as assigned • Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud • Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact.