c ommunicate effectively and efficiently; s uccessfully plan and organize work activities, adjust to multiple demands, and prioritize tasks to complete assignments and meet schedules and deadlines; d emonstrate compassion, respect, courtesy and tact when interacting with others; d isplay confidence and innovation despite adversity; e stablish and maintain effective and collaborative working relationships with stakeholders; u nderstand concepts related to client confidentiality; h ave the ability to comprehend, interpret and apply policies, procedures, laws and regulations; p repare clear and concise documentation, reports and correspondence that reflect relevant facts; a ssume initiative with minimal supervision. This position assesses and analyzes current life circumstances and financial capabilities to provide assistance and services to low income individuals and their families by interviewing, counseling, and identifying available resources; obtaining records, verifying collateral information and determining eligibility for multiple social service programs; responding to public inquiries regarding social services and benefits; and interpreting rules, regulations, and policies to ensure appropriate benefits and services are provided in an effective and expedient manner to assist in the individual's basic self-sufficiency.