Deliver upon the service expectations of both our patients and fellow staff members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected. Perform basic back office skills -- vital signs, BP, weight, history taking, IM/Sub Q injections, make and verify appointments, call back authorized pharmacy refill prescriptions, ICD-9, CPT coding.