Working closely with Product Marketing, GTM, and Customer Success teams, you will build and manage a pipeline of customer stories, secure references for analyst evaluations, lead the always-on reviews program across Gartner Peer Insights, TrustRadius, and G2, and steward the CX Council as a vehicle for deepening long-term advocate relationships. Lead the always-on Zoom Contact Center reviews program across Gartner Peer Insights, TrustRadius, and G2, treating reviews as a strategic content engine and maximizing AEO/GEO visibility while surfacing opportunities for intent lead generation, comparison reports, and managed services.