As Sr Manager of Global Business Operations, you will lead efforts in the following areas: Customer Success IT Roadmap Development: Develop, maintain, and support the IT roadmap for the organization, ensuring business systems, tools, and platforms align with Customer Success priorities, operational scalability, and long-term transformation objectives. Team Development and Leadership: Build, mentor, and develop a high-performing business operations team by establishing clear priorities, strengthening capabilities, promoting accountability, and fostering a culture of collaboration, continuous improvement, and execution excellence.