Coordinates with internal support departments, including North America Commercial Operations, Client Services, IT, Strategic Business Unit, RA/QA, Manufacturing, and Finance to develop and implement cross department processes required to improve North America Service Operations to maximize service efficiency, increase service revenue, and control operating costs. Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions taking action that is consistent with available facts and constraints and optimizes probable consequences.