Support projects related to system enhancements, defect resolution, upgrade readiness, user acceptance testing, policy and procedure updates, training development, communication planning, reporting improvements, end-user support initiatives, and compliance with Finance timekeeping policies and procedures. Develop, maintain, and analyze operational reports and dashboards related to UKG Pro and Finance Salesforce support activities, including ticket volume, issue trends, project status, testing outcomes, training completion, communication/adoption metrics, and department-level process compliance.