Seven years of progressively responsible experience in customer service operations, business support, training, quality assurance, workforce management, business analysis, or a related operational support area, including at least three years of experience in a supervisory, lead, project management, or team coordination role that included providing guidance, setting priorities, coaching employees, or leading cross-functional initiatives. Maintain a working knowledge of core responsibilities across assigned functions, including curriculum development, onboarding, scorecard management, quality reviews, survey tracking, forecasting, scheduling, data audits, user acceptance testing (UAT), technology support, and process documentation.