Establish and lead rigorous continuous discovery practices across the portfolio, ensuring teams build deep understanding of customer needs, workflows, pain points, and desired outcomes and use primary customer research, prototypes, experiments, evaluations, proofs of concept, and pilots to test assumptions and guide product decisions. The Senior Manager treats AI itself as the product-owning product strategy, discovery, prioritization, adoption, lifecycle management, and measurable outcomes for reusable AI capabilities that serve multiple business areas, products, customer experiences, and enterprise workflows.