You will: Actively experiment with AI tools (including large language models, automation platforms, and agentic workflows) to identify opportunities to improve investigator efficiency and decision quality Lead the evaluation and adoption of new fraud prevention technologies and third-party tools Work with Fraud Analytics and Engineering to scope and prioritize tooling investments that support the team Bring a point of view on where AI can realistically augment or automate portions of the fraud review workflow - and be willing to build and test those ideas, not just propose them About You Experience 6+ years of experience in fraud operations, fraud investigations, or risk management within a financial services or fintech environment 2+ years of people management experience, with a track record of developing individual contributors Direct experience with merchant fraud, point-of-sale financing, or B2B2C financial products strongly preferred Familiarity with consumer regulatory requirements relevant to fraud and disputes (CFPB, FCRA, Reg E, UDAAP) Skills and Orientation Strong process improvement orientation - you find poorly documented, inconsistent workflows genuinely uncomfortable and are motivated to fix them Excellent written communication skills; you write clear, structured documentation that others can easily follow Sharp pattern recognition and investigative instincts - you can identify what's anomalous and pursue it methodically Comfortable making and defending judgment calls in ambiguous situations with incomplete information Data literate - you can work with Excel and basic reporting tools to monitor team performance and identify trends; SQL familiarity is a plus Collaborative and low-ego; this is a small company and you'll need to work effectively across functions without a large support structure Mindset Genuinely excited about AI and actively experimenting with how it applies to your domain - not waiting to be told, but exploring on your own Orientation toward building scalable systems rather than heroic individual effort Strong sense of ethics and confidentiality - you understand the sensitivity of the information this role handles Comfortable having difficult conversations with merchants, internal stakeholders, and leadership Motivated by catching fraud and building something that makes that easier over time Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. You'll be expected to roll up your sleeves - diving into complex investigations, designing workflows, writing documentation, and coaching your team - while simultaneously thinking about how the function needs to evolve over the next 12-24 months.