Sales Strategy and Operations Manager KongSales Strategy and Operations ManagerAlbany, New YorkTrusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. Partner with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.
NewFull-Time Operations Manager The CostumerFull-Time Operations ManagerSchenectady, NY$63,000–$65,000We are committed to advancing scholastic theatre with its transformative benefits—enhancing communication skills, boosting self-confidence, encouraging resilience, enhancing social skills, and fostering empathy and critical thinking. Serve as manager on duty when the CEO is off-site, including ensuring CEO/President is informed, managing on-site vendors and performing opening and closing procedures.
NewAssistant Studio Manager | Sales / Operations Manager Elements MassageAssistant Studio Manager | Sales / Operations ManagerClifton Park, New York$23–$28 / hourFull timeProven People Management: 1+ years of direct experience supervising staff, holding a team accountable, and successfully managing different working styles and personalities (Spa, Hospitality, Retail, or Fitness experience preferred). Lead & Manage Diverse Personalities: Onboard, mentor, and coach a varied team of front desk associates and service providers, maintaining a high-performing, drama-free workplace culture.
Operations Manager (Commercial Landscaping) BrightViewOperations Manager (Commercial Landscaping)Schenectady, NY$65,000–$75,000 / yearReporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement. + Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations.
Domestic Operations Manager Garnet River LLCDomestic Operations ManagerRound Lake, NYThis role is responsible for managing domestic transportation activities, supporting client relationships, developing carrier partnerships, analyzing operational performance, and driving continuous improvement initiatives. " Utilize transportation management systems and load board platforms such as Sylectus, DAT, Loadlink, and MacroPoint to optimize freight movement and visibility.
Senior Operations Manager GE VernovaSenior Operations ManagerSchenectady, New YorkGE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. The ideal candidate is a proven leader in large-scale industrial project operations who can balance day-to-day project execution with long-term strategic initiatives that enhance customer satisfaction, profitability, and operational agility amidst demand growth in the marketplace.
Senior Director, Sales Strategy & Operations KongSenior Director, Sales Strategy & OperationsAlbany, New YorkLead the adoption of AI as a force multiplier across Sales Strategy & Operations and the global sales organization, embedding AI into planning, seller workflows, manager inspection, forecasting, account prioritization, pipeline generation, and productivity initiatives to improve execution quality and scale. This role requires a leader who can operate at both strategic and tactical levels: shaping global sales strategy, leading annual planning, driving cross-functional alignment, and building the operational infrastructure needed to scale a high-performing sales organization.
Aftermarket Engineering Operations Manager Atlas Copco ABAftermarket Engineering Operations ManagerNY$112,900–$133,370 / yearYour role As a Customer Solutions Operations Manager, your mission is to drive operational excellence within Atlas Copco Comptec's Customer Service organization by ensuring reliable on‑time delivery, maximizing profitability, and providing an outstanding customer experience as every part and engineered‑to‑order product moves through our process. Job location Hybrid This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our manufacturing facility in Voorheesville, United States (US).
Advertising Operations Manager, Platform T-MobileAdvertising Operations Manager, PlatformBellevue, New YorkServe as a strategic client-facing partner, translating client objectives and KPI goals into actionable campaign plans while providing hands-on support, platform expertise, and performance guidance to internal activation teams throughout campaign execution. Education and Work Experience : Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required).
Supply Chain and Operations, Sourcing & Procurement Consulting Senior Manager - Utilities Accenture PlcSupply Chain and Operations, Sourcing & Procurement Consulting Senior Manager - UtilitiesAlbany, NYYou Are: The Senior Manager role partners with client executives to assess supply chain maturity, identify performance gaps, and architect data-driven solutions spanning procurement, logistics, inventory management, field services, asset management, and supplier ecosystems. They guide clients in adopting next-generation capabilities-including autonomous planning agents, predictive analytics, intelligent sourcing platforms, and digital twins-to enhance forecasting accuracy, reduce cost‑to‑serve, and strengthen risk management in an increasingly volatile energy environment.
Supply Chain and Operations Consulting - Integrated Planning Manager - Utilities Accenture PlcSupply Chain and Operations Consulting - Integrated Planning Manager - UtilitiesAlbany, NYThe manager partners with client executives to assess supply chain maturity, identify performance gaps, and architect data-driven solutions spanning procurement, logistics, inventory management, field services, asset management, and supplier ecosystems. They guide clients in adopting next-generation capabilities-including autonomous planning agents, predictive analytics, intelligent sourcing platforms, and digital twins-to enhance forecasting accuracy, reduce cost‑to‑serve, and strengthen risk management in an increasingly volatile energy environment.
Supply Chain and Operations, Sourcing & Procurement Consulting Manager - Utilities Accenture PlcSupply Chain and Operations, Sourcing & Procurement Consulting Manager - UtilitiesAlbany, NYYou Are: The Manager role partners with client executives to assess supply chain maturity, identify performance gaps, and architect data-driven solutions spanning procurement, logistics, inventory management, field services, asset management, and supplier ecosystems. They guide clients in adopting next-generation capabilities-including autonomous planning agents, predictive analytics, intelligent sourcing platforms, and digital twins-to enhance forecasting accuracy, reduce cost‑to‑serve, and strengthen risk management in an increasingly volatile energy environment.
Senior Operations Manager GE Vernova IncSenior Operations ManagerSchenectady, NY$132,200–$220,400 / yearGE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. The ideal candidate is a proven leader in large-scale industrial project operations who can balance day-to-day project execution with long-term strategic initiatives that enhance customer satisfaction, profitability, and operational agility amidst demand growth in the marketplace.
Sr. Operations Manager Amazon.com IncSr. Operations ManagerNYAdditional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Sr. Operations Manager, USNS Amazon.com IncSr. Operations Manager, USNSCastleton, NYAdditional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
NewPharmacy Operations Manager Walgreen CoPharmacy Operations ManagerNY$22.50–$31 / hourAssists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.
Evening Operations Manager Price ChopperEvening Operations ManagerSchenectady, NY$23.75–$35.25 / hourAddress and resolve customer concerns, teammate issues, and operational disruptions in a timely, professional manner. Collaborate with Team Leaders and evening teammates to maintain store appearance and product availability.
Sign on Bonus: $1,500 Evening Operations Manager - Price Chopper - Chatham Price ChopperSign on Bonus: $1,500 Evening Operations Manager - Price Chopper - ChathamGhent, NY$23.75–$35.25 / hourAddress and resolve customer concerns, teammate issues, and operational disruptions in a timely, professional manner. Collaborate with Team Leaders and evening teammates to maintain store appearance and product availability.
Operations Management Trainee Avis Budget GroupOperations Management TraineeAlbany, New YorkAfter completing the eight-week training, you will transition into a supervisory role, overseeing one or more of the daily operations and sales functions to ensure maximization of fleet, revenue, customer satisfaction and employee management. Through our structured, hands-on program, you’ll immerse yourself in operations, mastering the skills to enhance financial profitability, operational efficiency, and improve customer satisfaction while leading the teams.
Life Sciences Supply Chain and Operations - Supply Chain Planning Manager Accenture PlcLife Sciences Supply Chain and Operations - Supply Chain Planning ManagerAlbany, NYAs part of working with clients you will help with several aspects of life sciences integrated planning including: Integrated Planning Strategy: Design and implement IBP/S&OP frameworks tailored to life sciences environments, accounting for regulatory release cycles, CMO/CDMO network complexity, and the distinct planning dynamics of biopharma and med tech product portfolios. Accenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships.
Operations Manager – Payroll, Tax & HCM GTM Payroll Services IncOperations Manager – Payroll, Tax & HCMClifton Park, NYFull timeThe Operations Manager - Payroll, Tax & HCM plays a critical role in supporting the Vice President of Operations by overseeing and optimizing the day-to-day operational functions across payroll, tax, ASO, and PEO services. Support tax operations, including monitoring regulatory updates, reviewing exception reports, ensuring timely filings, and assisting with audit responses.
Evening Operations Mgr Price ChopperEvening Operations MgrGt. Barrington, MAAddress and resolve customer concerns, teammate issues, and operational disruptions in a timely, professional manner. Collaborate with Team Leaders and evening teammates to maintain store appearance and product availability.
Aquatics Program & Operations Manager City of Albany NYAquatics Program & Operations ManagerAlbany, NY$59,110–$83,550 / yearMINIMUM QUALIFICATIONS: A. Graduation from a regionally accredited or New York State registered college or university with a Bachelor's Degree in Recreation Administration, Recreation Management, Public Administration, Sports Management, Business Administration, Physical Education, Aquatics Management, or a closely related field and four (4) years of full -time paid experience in aquatics, recreation management, facility operations, program administration, or a related field; OR Graduation from a regionally accredited or New York State registered college or university with an Associate's Degree in Recreation Administration, Recreation Management, Public Administration, Sports Management, Business Administration, Physical Education, Aquatics Management, or a closely related field and six (6) years of full -time paid experience in aquatics, recreation management, facility operations, program administration, or a related field; OR B. • Recruits, interviews, hires, trains, schedules, and supervises seasonal aquatics staff; • Coordinates lifeguard certification, recertification, and required training programs; • Organizes staff orientations and in -service training programs; • Monitors staffing levels and operational coverage; • Assists with employee evaluations and performance management; • Recommends disciplinary action when necessary; • Maintains workforce development programs and succession planning initiatives; • Promotes a positive, professional, and customer -focused work environment.
Operations Manager Amazon.com IncOperations ManagerCohoes, NYOur Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
Food & Beverage Operations Manager Canyon RanchFood & Beverage Operations ManagerMA$65,000–$67,600 / yearCanyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer.
LEASE OPERATIONS MANAGER Gene B. Glick CoLEASE OPERATIONS MANAGERNYIdentify and recommend new strategies and software to continuously improve processes, enhance workflow efficiency, reduce cycle times, increase conversion, increase file quality, and elevate customer experience. This role oversees tenancy application processing, lease renewals, and affordable housing certifications ensuring accuracy, compliance, and efficiency across all workflows.
Sales and Operations Management Trainee Penske CorporationSales and Operations Management TraineeAlbany, NYWillingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more.
NewSales and Operations Management Trainee Penske Truck RentalSales and Operations Management TraineeALBANY, NYWillingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more.
Operations Manager - Regional Distribution Center - Amsterdam, NY Target CorpOperations Manager - Regional Distribution Center - Amsterdam, NYAmsterdam, NY$73,000–$132,000 / yearThere's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where we're always analyzing and recalibrating how to best support our people, process and technology investments to support an ever evolving business. Whether it's through focusing on regional or upstream distribution centers, target.com fulfillment centers, or import warehouses, you'll have the chance to positively impact thousands of fellow team members and Target guests worldwide.
Current Interns Only- Operations Manager -Summer 2026 DC Intern Posting Target CorpCurrent Interns Only- Operations Manager -Summer 2026 DC Intern PostingAmsterdam, NYThere's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where we're always analyzing and recalibrating how to best support our people, process and technology investments to support an ever evolving business. Whether it's through focusing on regional or upstream distribution centers, target.com fulfillment centers, or import warehouses, you'll have the chance to positively impact thousands of fellow team members and Target guests worldwide.
Operations Manager Waste ConnectionsOperations ManagerSouth Cairo, NY$95,000–$105,000 / yearWASTE CONNECTIONS, Inc. (NYSE: WCN) is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people! As a member of our elite Waste Connections Operations team, you will be signing up for a company that is committed to our employee’s long-term career development and success.
NewRestaurant Operations Manager NeoVista Equities LLCRestaurant Operations ManagerAlbany, NY$75,000–$85,000The successful candidate will be a hands-on operational leader who thrives in fast-paced environments, understands both Front of House and Back of House operations, and is passionate about developing people while delivering exceptional guest experiences. NeoVista Hospitality is seeking an experienced Restaurant Operations Manager to help lead operations, develop high-performing teams, and support the continued growth of our expanding restaurant portfolio.
Operations Manager (26-27 SY) KIPP Capital Region (KIPP Albany Public Schools)Operations Manager (26-27 SY)Albany, NYFull timeWhile performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance; stoop/bend and reach, kneel, crouch or crawl; talk, hear. KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond.
Senior ISC Operations Manager-1633 Protective Industrial Products IncSenior ISC Operations Manager-1633NYResponsible for leading and optimizing end-to-end supply chain and manufacturing operations to ensure safety, quality, delivery, cost, and productivity objectives are achieved. This role oversees operational performance, continuous improvement initiatives, workforce development, and cross-functional collaboration to support business goals.
NewOperations Supervisor Willimantic Waste Paper Co., Inc.Operations SupervisorNY$85,000–$100,000 / yearResponsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information. The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.
Sr Manager, Marketing and Operations Cribl, IncSr Manager, Marketing and OperationsALBANY, NYThe role is designed for a leader who can step into day-to-day operational work where needed, while also building the team's capabilities across campaign operations, lifecycle/routing, reporting, data hygiene, attribution, and workflow automation. The right candidate will help shift Marketing Operations from a primarily reactive support model to a more proactive operating partner by improving how work is prioritized, documented, scaled, and supported across the organization.
Sr Product Management Manager - Wind Operations GE VernovaSr Product Management Manager - Wind OperationsSchenectady, New YorkThe Sr Product Management Manager - Operations: Drives initiatives to improve the effectiveness of the Product Management function and interfaces with other functions to provide effective coordination of metrics, dashboards, functional processes, and cross-functional initiative coordination. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.
Manager, Quality Operations Curia Global IncManager, Quality OperationsNY$101,000–$125,000 / yearAll resumes or profiles submitted by search firms to any employee at Curia, in any form without a valid, signed search agreement by an authorized signatory in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Curia. Curia is a global contract development and manufacturing organization (CDMO) with over 30 years of experience partnering with pharmaceutical and biotech companies to provide life-saving treatments to patients.
Sr Product Management Manager - Wind Operations GE Vernova IncSr Product Management Manager - Wind OperationsSchenectady, NY$134,000–$223,400 / yearEssential Responsibilities: The Sr Product Management Manager - Operations: Drives initiatives to improve the effectiveness of the Product Management function and interfaces with other functions to provide effective coordination of metrics, dashboards, functional processes, and cross-functional initiative coordination. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.
Shipping Operations Supervisor Nesco Resource, LLCShipping Operations SupervisorScotia, NY$70,000–$75,000 / yearCoordinate dock activities, direct shipping personnel, manage carrier relationships, resolve operational issues, and drive continuous process improvements to enhance service and efficiency. Qualifications: High school diploma or equivalent required; associate's or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
Strategy and Operations Manager Chegg, Inc.Strategy and Operations ManagerAlbany, New YorkThis role will act as the GM's right hand on business and operational matters, helping to establish operational discipline, identify strategic points of leverage, and drive initiatives that deliver meaningful business results. Drive key operating rhythms, including leadership meetings, business reviews, KPI tracking, planning processes, and cross-functional follow-ups.
Manager, Regional Operations Hudson Valley, NY Planet Fitness IncManager, Regional Operations Hudson Valley, NYNY$75,000–$80,000 / yearIn addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations.
NewRetail Operations Associate Dick's Sporting Goods IncRetail Operations AssociateLatham, NY$16–$23 / hourEnsure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead. Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
Deputy Director & Counsel, Legal Operations GlobalFoundries IncDeputy Director & Counsel, Legal OperationsMalta, NY$161,000–$269,000 / yearSummary of Role: GlobalFoundries is seeking Senior Manager, Legal Operations that will lead the strategy, governance, and continuous improvement of GlobalFoundries' legal operations capabilities, with a primary focus on contract lifecycle management (CLM), legal technology, workflow automation, and AI-enabled solutions. About GlobalFoundries: GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies.
Operations Manager CVS Health CorpOperations ManagerAlbany, NY$22–$36 / hourThe Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: Overall store management, supervision, and policy implementation.
Regional Director of Operations - Connecticut/Upstate New York Xponential Fitness IncRegional Director of Operations - Connecticut/Upstate New YorkAlbany, NY$90,000–$110,000 / yearThe Regional Director of Operations serves as the primary point of contact for franchisees, providing leadership and strategic guidance to ensure operational excellence and business success in the Connecticut/New York area. In partnership with its franchisees, Xponential brands offer energetic, accessible, and personalized workout experiences led by highly qualified instructors in studio locations across 49 U.S. states, Puerto Rico, and 30 countries globally.
NewRegional Manager, Retail Operations - TurboTax Intuit IncRegional Manager, Retail Operations - TurboTaxAlbany, NYPilot and test new services and offerings that leverage the full Intuit ecosystem-including QuickBooks and Credit Karma-to expand the store model beyond tax season into a year-round financial services destination, partnering with cross-functional teams to evaluate and scale what works. With 20 stores already operating, we are expanding our footprint, introducing new services, and exploring innovative store formats-deepening our presence in key markets and evolving from a tax-season business into a year-round destination for financial help.
Imports Operations Manager Garnet River LLCImports Operations ManagerRound Lake, NYThis role provides leadership and support to import operations personnel, manages departmental performance, drives continuous improvement initiatives, and serves as a key resource for customers, agents, vendors, and internal stakeholders. The Import Operations Manager is responsible for overseeing the daily operations of the Import Department while ensuring exceptional customer service, operational efficiency, regulatory compliance, and employee development.
Branch Banking Operations Rep Berkshire BankBranch Banking Operations RepPittsfield, MA$20–$28.90 / hourWorks in conjunction with Branch Operations leadership to ensure branches are operating effectively and to resolve complex operating and/or legal issues, all while ensuring a high level of service quality through any communication channel. Key Accountabilities: Serves as a resource and provides support to Retail Branch Banking on a variety of day-to-day operational issues such as balancing, transaction processing, account opening and/or any variety of compliance/regulatory issues.
Operations Analyst (Payment and Deposit Support) KeyCorpOperations Analyst (Payment and Deposit Support)Albany, NY$48,000–$72,000 / yearProvide ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures. • Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.