Assistant Vice President, Fraud Operations Hsbc Private BankAssistant Vice President, Fraud OperationsBuffalo, NYThe role holder takes a strategic view on Fraud Operations, ensuring that the function is managed in the most efficient and effective way possible and ensuring that the risks in the region are duly addressed in quality of throughput from the operations teams. Strong relationship management skills with the ability to manage & engage multiple stakeholders, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.
HVAC & Boiler Plant Manager AramarkHVAC & Boiler Plant ManagerBuffalo, NY$85,000–$90,000The HVAC & Boiler Plant Manager is responsible for supervising all unit activities related to facility maintenance and engineering services; HVAC, Boiler house and day to day maintenance. Relentless commitment to safety excellence, demonstrates behaviors that drive a Safety-FIRST core value, fosters a culture where every team member is empowered & supported to achieve a work environment without exposures and incidents - where No One Gets Hurt.
Internal Audit Manager - Consumer & Business Banking Technology and Operations M&T Bank CorpInternal Audit Manager - Consumer & Business Banking Technology and OperationsBuffalo, NY$107,500–$179,100 / yearLead a team of auditors in the identification, assessment, and testing of key business, operational, regulatory, and technology risks impacting assigned domains, including evaluation of the adequacy and effectiveness of business controls and supporting IT general controls (ITGCs) related to Consumer and Business Banking processes, financial reporting, credit risk management, regulatory compliance, and operational resilience. Demonstrate deep working knowledge of regulatory guidance and examination expectations across assigned Consumer and Business Banking domains, including Retail and Mortgage (e.g., consumer protection and fair lending requirements, UDAAP/UDAP, TILA, HMDA, and mortgage servicing expectations, as applicable), and provide oversight of operational, compliance, and technology audit procedures supporting those areas.
Business Modernization - Project Manager - ERP Operations - Moog IncBusiness Modernization - Project Manager - ERP Operations -Buffalo, NY$75,000–$140,000 / yearThe Business Modernization Program Project Manager is responsible for planning and delivering assigned ERP modernization workstreams or releases, ensuring scope, schedule, resources, risks, and dependencies are actively managed throughout the implementation lifecycle. The Project Manager ensures transparency, predictability, and delivers rigor, proactively identifying and mitigating risks to support successful adoption, go-live, and stabilization outcomes.
Business Modernization - Project Manager - ERP Operations MoogBusiness Modernization - Project Manager - ERP OperationsBuffalo, New YorkOnsite – Buffalo, NY The Business Modernization Program Project Manager is responsible for planning and delivering assigned ERP modernization workstreams or releases, ensuring scope, schedule, resources, risks, and dependencies are actively managed throughout the implementation lifecycle. The Project Manager ensures transparency, predictability, and delivers rigor, proactively identifying and mitigating risks to support successful adoption, go-live, and stabilization outcomes.
Global Business Process Owner - SAP Operations Moog IncGlobal Business Process Owner - SAP OperationsBuffalo, NY$130,000–$180,000 / yearProven strong leadership and decision-making skills, with at least three years' experience leading distributed teams; global team leadership is preferred. Moog is undertaking a major ERP transformation, referred to as the Business Modernization Program (BMP), that spans multiple functional areas across our global enterprise.
HR Business Partner II - Enterprise Operations M&T Bank CorpHR Business Partner II - Enterprise OperationsBuffalo, NY$89,600–$149,300 / yearEducation and Experience Required: Bachelor's degree and a minimum of 5 years' experience in Human Resources and/or relevant business roles, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5years' experience in Human Resources and/or relevant business roles. Scope of Responsibilities: This position typically covers a business line, or several related businesses that have low to medium variation in nature of work, employee level and geography in business line support structure and supports the talent management needs of mid-level managers in this business(es).
Sales Operations Analyst API Heat TransferSales Operations AnalystBuffalo, New YorkThis role owns Salesforce opportunity hygiene, prepares and analyzes data for sales pace calls, and proactively identifies and qualifies new sales opportunities using external market intelligence tools before handing them off to the sales team. The Sales Operations Analyst supports the sales organization by ensuring data accuracy, opportunity visibility, and actionable insights that enable effective pipeline management and revenue growth.
NewCustomer Operations Manager Hertz CorpCustomer Operations ManagerBuffalo, NYThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
Multi-Site Retail Operations Manager Hearts for the HomelessMulti-Site Retail Operations ManagerBuffalo, NYReporting directly to the President & CEO, this role provides leadership and accountability to Store Supervisors while overseeing operational performance across three retail locations, a centralized processing warehouse, approximately 50 team members, and a growing multi-million-dollar thrift store business unit. The Multi-Site Retail Operations Manager will play a key role in reinforcing those systems, strengthening accountability, developing supervisors, and ensuring consistent execution across all locations.
Operations Manager - Auto Glass Replacement Salaried/Skilled Trades NSG GroupOperations Manager - Auto Glass ReplacementCheektowaga, New YorkWorking through their team and in collaboration with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance, the SDM is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction. Manage their respective teams to ensure KPI's are met and participate in periodic performance reviews and be prepared to provide variance analysis for their Service Centers as well as gap closure responses relating to operational and financial measures.
Operations Manager Ulta Beauty, Inc.Operations ManagerOrchard Park, New YorkFull timeThe OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., realignments, planograms, and ad set processes) on time, and within the payroll budget.
Pharmacy Operations Manager Walgreen CoPharmacy Operations ManagerDepew, NY$22.50–$31 / hourAssists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.
Operations Manager Ulta Beauty IncOperations ManagerOrchard Park, NYThe OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., realignments, planograms, and ad set processes) on time, and within the payroll budget.
Dining Operations Manager Amherst CollegeDining Operations ManagerAmherst, New YorkThe Dining Operations Manager plays a critical leadership role within Amherst College Dining Services, supporting the College’s mission by ensuring exceptional foodservice experiences in the Student Center and across campus dining environments. Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body.
Store Operations Manager GM Insomnia Cookies LLCStore Operations Manager GMNYWhat we seek · 3 years of management & leadership experience in a restaurant or retail establishment · Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun) · Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business · An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests · A solid technical acumen regarding restaurant & retail business software proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System · Familiarity with using commercial convection ovens - a plus. Job Duties & Position Focus · Hire coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew, and Delivery Drivers · Lead service components, including stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the team · Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance while also supporting personal growth and opportunity for all team members · Manage and audit inventory to maintain proper controls · Create and execute fun local marketing drops · Create and drive in-store recognition programs & contests.
NewMortgage Operations Manager II M&T Bank CorpMortgage Operations Manager IINY$74,600–$124,400 / yearPrimary Responsibilities: Manage either a department or a major unit of a large department which encompasses either a single major business / function or multiple functions ensuring operational efficiency and targeted results are met. Overview: Manage a Mortgage/Consumer Lending department by overseeing a staff of supervisors and / or operations managers ensuring operational efficiency and targeted results are met.
Healthcare Operations Manager DaVita IncHealthcare Operations ManagerWest Seneca, NY$92,000–$144,000 / yearMinimum of one year experience required in management (healthcare, business, or military) or equivalent renal experience (nurse, dietitian, social worker, LPN, etc.) at discretion of DVP and/or ROD. New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour.
Marketing Operations Manager Five Star BankMarketing Operations ManagerNYEssential Functions: Marketing Operations Leadership - provide administrative and logistical leadership with the coordination of turn-key marketing initiatives, ensuring timelines and deliverables are tracked, updated, and reported on. Marketing materials - coordinate the creation of social media creative and traditional print assets with our Advertising Agency of record, based on direction and content provided by Brand Marketing Manager.
NewMortgage Operations Manager II Manufacturers and Traders TrustMortgage Operations Manager IIWilliamsville, New YorkPrimary Responsibilities: Manage either a department or a major unit of a large department which encompasses either a single major business / function or multiple functions ensuring operational efficiency and targeted results are met. Overview: Manage a Mortgage/Consumer Lending department by overseeing a staff of supervisors and / or operations managers ensuring operational efficiency and targeted results are met.
Operations Management Trainee Avis Budget GroupOperations Management TraineeBuffalo, New YorkAfter completing the eight-week training, you will transition into a supervisory role, overseeing one or more of the daily operations and sales functions to ensure maximization of fleet, revenue, customer satisfaction and employee management. Through our structured, hands-on program, you’ll immerse yourself in operations, mastering the skills to enhance financial profitability, operational efficiency, and improve customer satisfaction while leading the teams.
Manager Field Operations Principal Financial Group IncManager Field OperationsAmherst, NYRemote$84,600–$152,400 / yearInvestment Code of Ethics For Principal Asset Management positions, youll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received.
Operations Manager/Visual The Talbots IncOperations Manager/VisualNY$20–$25 / hourMaintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved. Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
Manager, Support Operations Ingram Micro IncManager, Support OperationsBuffalo, NY$78,000–$124,800 / yearWith the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan.
Housekeeping Operations Manager Compass Group North AmericaHousekeeping Operations ManagerBUFFALO, NY$62,353–$66,000 / yearCrothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
Operations Manager, DN North Amazon.com IncOperations Manager, DN NorthNYOur Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
Operations Lead - PT At Home Group IncOperations Lead - PTAmherst, NY$15.11–$18.89 / hourThe OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner. The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security.
Assistant Operations Manager SP Plus CorporationAssistant Operations ManagerBuffalo, NY$65,000–$75,000 / yearAssist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. Basic Function - Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
Assistant Operations Manager Metropolis TechnologiesAssistant Operations ManagerBUFFALO, NY$65,000–$75,000 / yearAssist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. Basic Function – Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
Operations Supervisor Willimantic Waste Paper Co., Inc.Operations SupervisorTonawanda, NY$75,000–$80,000 / yearResponsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information. The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.
Sr. Marketing Operations Manager, Biologicals and Chemicals (onsite) Thermo Fisher Scientific IncSr. Marketing Operations Manager, Biologicals and Chemicals (onsite)NY$119,000–$157,100 / yearWe provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. marketing operations and shared service execution (demand gen, events, marcom), ensuring efficient workflows, consistent delivery, and measurable impact across business units.
Operations & Visual Manager - Station Twelve Alo LLCOperations & Visual Manager - Station TwelveAmherst, NY$60,000–$76,000 / yearAll employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI's.
Operations Supervisor Casella Waste Systems IncOperations SupervisorTonawanda, NY$75,000–$80,000 / yearResponsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information. The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.
NewMulti-Site Operations & Distribution Manager Hearts for the HomelessMulti-Site Operations & Distribution ManagerBuffalo, NYReporting directly to the President & CEO, this role provides leadership and accountability to Store Supervisors while overseeing operational and distribution performance across three retail locations, a centralized processing warehouse, approximately 50 team members, and a growing multi-million-dollar thrift store business unit. Working from targets defined by leadership and our operational data, the successful candidate owns execution: reallocating labor to demand, balancing the sales floor, and ensuring consistent, on-plan performance every week.
Sr. Operations Manager, Manufacturing Tesla IncSr. Operations Manager, ManufacturingBuffalo, NY$158,400–$237,600 / yearA successful candidate will be capable of developing their leaders, driving results through strategic cross-functional collaboration and communication; while supporting Tesla's mission to help accelerate the world's transition to sustainable energy. Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction.
Sr Program Manager - Rail & Transit Operations Planning ParsonsSr Program Manager - Rail & Transit Operations PlanningBoston, New YorkReporting to the VP of Rail and Transit, you will serve as a trusted advisor to our major clients, leading operational planning and implementation for complex rail and transit programs across North America and globally. Oversee implementation of critical operational systems including conventional and advanced train control, rolling stock, and State of Good Repair (SOGR) programs.
Fraud Detection Operations Section Manager KeyCorpFraud Detection Operations Section ManagerAmherst, NY$63,000–$96,000 / yearThis role manages a staff of Fraud Detection analysts who are responsible for reviewing suspicious activity on client accounts, making determinations whether something is potentially fraudulent, taking appropriate actions to mitigate loss, and contacting clients, as appropriate. The successful Section Manager assumes a leadership role in identifying team and client needs, serving as a SME for all related fraud alert types, as well as having their finger on the pulse of the day-to-day operations of the department.
Assistant Manager, Operations - Quaker Crossing (NEW STORE) The Gap IncAssistant Manager, Operations - Quaker Crossing (NEW STORE)Orchard Park, NYThrough collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.
Site Manager, Data Center Operations FluidstackSite Manager, Data Center OperationsBuffalo, New YorkHire, develop, and manage cross-functional operations teams including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites; build organizational capability through performance management, coaching, mentoring, and career development. Own 24x7 operational accountability ensuring uptime, reliability, security, and availability meet or exceed SLAs; oversee incident and change management processes and act as escalation point for critical incidents.
NewOperations Intern | Highmark Stadium Legends GlobalOperations Intern | Highmark StadiumOrchard Park, New YorkOur network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. . This role offers hands‑on experience in large‑scale venue operations while working closely with cross‑functional teams to deliver an exceptional fan experience.
Restaurant & Operations Manager Dave & Buster's Entertainment IncRestaurant & Operations ManagerNYLiving our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results. You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks.
Materials Operations Director Ace Sanitary HoldingsMaterials Operations DirectorArcade, New YorkThe ideal candidate is a strategic and hands-on leader with deep manufacturing experience, strong people leadership skills, and a proven ability to implement scalable materials and logistics systems that support operational growth and continuous improvement. This role drives operational excellence through lean material flow strategies, Kanban system design and management, and the development of efficient warehouse and inventory processes that support customer delivery, productivity, and cost objectives.
Director, Culture Plant Operations Upstate Niagara CooperativeDirector, Culture Plant OperationsLancaster, NY$220,000–$250,000 / yearPart timeThe Director, Cultured Plant Operations will oversee the operations of Upstate Niagara Cooperative’s three cultured product plants, ensuring operational efficiency, exceptional product quality, employee safety, regulatory compliance, and cost-effectiveness. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®.
Operations Analyst (Payment and Deposit Support) KeyCorpOperations Analyst (Payment and Deposit Support)Amherst, NY$48,000–$72,000 / yearProvide ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures. • Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
Manager, Billing Support Operations - North America Ingram Micro IncManager, Billing Support Operations - North AmericaBuffalo, NY$78,000–$124,800 / yearThe ideal candidate blends deep technical expertise with strong operational leadership and modern support practices, leveraging AI copilots, virtual agents, proactive monitoring, and intelligent automation to reduce ticket volume, accelerate resolution times, improve service reliability, and strengthen cross-functional alignment within a modern, automation‑enabled support model. Drive continuous improvement through post-incident reviews through adoption of AI copilots, virtual agents, and intelligent self-service, reducing ticket volume through effective deflections and empowering customers to resolve issues independently.
Manufacturing Operations Lead SelectOneManufacturing Operations LeadBuffalo, New YorkAbout the Job: We are seeking a hands-on Operations Manager / Operations Lead to oversee daily plant operations within a USDA-inspected meat manufacturing facility. This is a build-and-run leadership role responsible for driving consistent, efficient, and compliant production.
Banking Services Line Manager II - Commercial Lending Operations M&T Bank CorpBanking Services Line Manager II - Commercial Lending OperationsBuffalo, NY$74,600–$124,400 / yearSupervisory/Managerial Responsibilities: Education and Experience Required: A combined minimum of 7 years' higher education and relevant work experience, inclusive of a minimum of 2 years' work leadership and/or supervisory experience. Direct and monitor activities of assigned staff to ensure all organizational and departmental policy and procedures and external regulations are followed to minimize risks to the Bank from non-compliance.
Life, Annuity & Group Benefits Operations Consultant - Manager PricewaterhouseCoopers LLPLife, Annuity & Group Benefits Operations Consultant - ManagerBuffalo, NY$99,000–$232,000 / yearBachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred. As a Manager you supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables.
Principal Production Operations Northrop Grumman CorpPrincipal Production OperationsBuffalo, NY$94,200–$141,200 / yearManage and maintain the day-to-day interfaces and communications between Manufacturing and functional groups including but not limited to the Program Management Office (PMO), Material Requirements Planning (MRP), Quality & Mission Assurance (QMA), Global Supply Chain (GSC), Engineering, and Shipping. Coordinate all aspects of manufacturing scope of work throughout program lifecycle including baseline development, procurement coordination, material tracking, coordination of kitting, manpower and capacity planning, and reporting of program cost, schedule, technical and quality performance.
NewMANAGER OF SYSTEMS OPERATIONS (BMHA) (PROVISIONAL) City of Buffalo NYMANAGER OF SYSTEMS OPERATIONS (BMHA) (PROVISIONAL)Buffalo, NY$93,552–$103,947 / yearFULL PERFORMANCE, KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of current electronic data processing equipment, policies, procedures and terminology; Thorough knowledge of data base development and systems software design, application and enhancement; Thorough knowledge of programming and systems analysis as it applies to electronic data processing and its utilization and potential; Thorough knowledge of electronic data processing hardware and software, their capabilities and application; Good knowledge of the current literature, sources of information and technological development related to the technical support services rendered; Ability to plan and supervise the work of others; Ability to establish and maintain effective working relationships; Ability to train and supervise others; Tact; Sound technical judgement; Physical condition commensurate with the demands of the position. Keeps abreast of current technical information in the field of computer operations, systems and application software in order to serve as a technical resource for end users enabling them to attain their management objectives through the use of data processing services; Supervises and coordinates the installation and operation of large computer systems and communications networks; provides over-all direction; maintains liaison with data base and communications manager; provides support and is the liaison to contracted vendors (software, hardware, network).